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Customer Service Representative - Hyde Park Branch - Contact Jaime Strehle at 513-574-0700

Position Summary:

Provides financial institution services to customers in accordance with policies and procedures.


Personal Characteristics, Essential Duties and Responsibilities:

• Strong interpersonal skills that motivates professional customer service.
• Able to work in an operations capacity closely with the Branch Operations Supervisor.
• Handles customer service requests, taking deposits, withdrawals, and account closeouts.
• Maintains Certificate of Deposits including withdrawals, deposits and maintenance.
• Issues cashier checks and money orders.
• Takes changes of customer information including change of address, phone number and email address.
• Provides customer support in regards to electronic banking including internet banking, mobile banking, telephone banking, electronic bill payment, and Zelle payments.
• Assists customer with debit card/ATM issues including limit restrictions, possible fraud charges, and lost or stolen cards.
• Responsible for daily balancing of cash drawer and check balancing including check transmission and ATM daily balancing.
• Report reviewing that includes the following:

       o Debit Card Fraud/Debit Card Fraud Exceptions  

       o Check Hold Reports  

       o Mobile Deposits Review  

       o CheckFree/Partner Care Review

       o On-Line Banking Review

       o New Account Letters/Welcoming Phone Call to Customers and Letters for File Maintenance

       o Change of Address Review and Follow-Up

       o Debit Card limit maintenance


Education, Experience and Qualifications:

• Efficient and detail-oriented
• Excellent verbal and written communication skills
• High school diploma or equivalent


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